Return Policy
At apotion, the safety and hygiene of our products are our top priority.
No Returns Accepted
Due to strict hygiene and health protection standards, we do not accept returns or exchanges on any products once an order has been delivered.
This policy applies regardless of whether the product has been opened, used, or remains sealed.
Exceptions (Very Limited)
The only situation where we will consider a refund or replacement is if:
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You received a completely wrong item (different product than what you ordered).
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The product arrived damaged or defective through no fault of your own.
In these rare cases, you must contact us within 3 days of delivery with:
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Your order number
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A clear photo or video showing the issue
Contact: [Insert Email Address]
If approved, we will issue a store credit or refund. You will not be required to ship the item back (for hygiene and safety reasons).
No Change of Mind Returns
We do not accept returns for change of mind, incorrect sizing (where applicable), or buyer’s remorse.
Your Responsibility
By completing a purchase on www.apotionhk.asia, you acknowledge and agree to this No Returns Due to Hygiene policy.
Contact Us
Email: a.potionhk@gmail.com